Returns & Warranty

Checking warranty

Every screen is quality-checked before dispatch and covered by a checking warranty: please test the display (touch, colours, brightness) at the time of delivery or immediately on receipt.

Reporting an issue

If a screen arrives faulty or dead-on-arrival, contact us within 24 hours of delivery via WhatsApp (0344-5530821) with your order number and a short video/photos showing the fault.

Replacements & refunds

• Verified faulty units are replaced with the same grade, subject to stock.
• Where a replacement isn't available, a refund is issued.

Not covered

• Physical/liquid damage or cracks occurring after delivery.
• Damage caused during installation (screens are delicate — professional fitting is recommended).
• Units returned without prior report or without original condition/packaging.

How to return

Contact us first to authorise the return. Do not attempt to install a screen you suspect is faulty — installation may void the checking warranty.

This is a starting template and should be reviewed to fit your final policies.